Old Edwards Inn Information

Please contact guest services at extension 0 to have ice delivered to your room.

To request a wake-up call, please call guest services at extension 0.

You may contact guest services at extension 0 to request your car at a certain time or for check-out.

With 24-hour advance notice the concierge can make arrangements for airport transportation to and from the Atlanta, Asheville and Greenville/Spartanburg airports. Local transportation can also be arranged. Dial 0 for more information.

For assistance with group bookings or catered events, please contact Special Events at extension 2610.

Old Edwards is strictly a non-smoking, non-vaping property. Guests will be charged a $250 cleaning and freshening fee for violating this policy. To maintain a peaceful, sleep-friendly environment for all guests, Old Edwards maintains a zero-tolerance noise policy. If there is a noise complaint from another guest, you will be issued a warning. If there is a second noise complaint, you will be evicted from the premises without a refund.

For your convenience, complimentary shoeshine services are available by dialing 0.

Complimentary safes are located within your armoire or closet. Please do not leave valuables in your room. Please note: North Carolina law states, “It shall be the duty of innkeepers, upon the request of any guest, to receive from said guest, and safely keep money, jewelry and valuables to an amount not exceeding $500. No innkeeper will be required to take care of money, jewelry or valuables to a greater amount than $500. No innkeeper shall be liable for the loss, damage or destruction of money or jewels not so deposited.”

For same-day service by 5 pm, please call before 9 am. The price list, a laundry bag, and additional instructions can be found in your closet or armoire. Please contact guest services for pick-up. Same day pressing services are also available. Just dial 0.

Guest services can assist you with all inquiries regarding lost and found articles. Dial 0.

Complimentary wireless internet service is available throughout the property. Please contact guest services at extension 0 if you need assistance.

Please dial 0 for guest services.

Housekeeping service is between 8:30 am and 4 pm daily. Please place the provided sign on your door when you do not wish to be disturbed. For service at a specific time, please contact guest services at extension 0.

An Old Edwards gift card is the ultimate gift that may be used for spa, dining, shopping, golf and accommodations at Old Edwards Inn, Half-Mile Farm and 200 Main. Please contact guest services to purchase a gift card at extension 0.

For assistance with registration, room charges or any other needs; please contact guest services at extension 0.

If you have a medical emergency, Dial: 9 + 911. Highlands-Cashiers Hospital is located approximately three miles east on Highway 64, towards Cashiers. For after-hours non-medical emergencies, please call the Manager on Duty at extension 0.

Dinner is served in Madison’s Restaurant and Wine Garden (seasonally), Hummingbird Lounge, Four65 Woodfire Bistro + Bar, and The Grill Room at Old Edwards Club (seasonally). For assistance, please dial 0.

The concierge can assist you with any requests during your stay and is located in the lobby of the Historic Inn. Please dial 0 for assistance from in room guest phone or dial 828-787-2503 directly.

Rooms are available for check-in starting at 4:00 pm. Check-out is by 11:00 am. While we will make every effort to accommodate early arrivals, we cannot guarantee room availability before 4:00 pm. It is our pleasure to store your luggage in the lobby nearest your room in the event that you arrive early or want to depart later than our check-out time. Please contact guest services at extension 0 for assistance.

À la carte breakfast is served daily at Madison’s Restaurant from 7-10 am. Reservations are not available. For assistance, please dial 2525.

For assistance with baggage check-in, check-out, and storage; please contact guest services by dialing 0.

On weekends there is a two-night minimum during peak occupancy times and a three-night minimum for some holidays.

We have wood-burning fireplaces in some of the common areas, but all guestroom fireplaces have gas logs.

Yes, the fitness center on Church Street features state-of-the-art cardio equipment, free weights, and an array of fitness and wellness classes including personal training and private classes. Check the monthly newsletter, In and Around, for the schedule of classes for hotel guests and members.

Yes, there are ADA options throughout the property. If you give them a call at 866-526-8008 or email centralreservations@oldedwardsinn.com, our reservations team is happy to help you select which room may suit you best. For our visually impaired guests, we are happy to offer a short tour to acquaint you with the facility. Just let the front desk team know.

Cancellations made prior to 4 pm 14 days from arrival date will result in a full refund. Cancellations made within 14 days of arrival date will result in forfeiture of one night's deposit. Early departures will be charged the full amount of the reserved stay. Changes in the dates of stay are considered a cancellation of the original reservation and are treated as such. This cancellation policy does not apply to Old Edwards Guest Residences or group bookings. To cancel a reservation, please call 866-526-8008.

No pets are permitted on the property. Only service animals as defined under the ADA are permitted and must be under the handler's control at all times. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA, and we do not allow these on-premises. Guests violating this policy will be charged a minimum $250 cleaning fee and asked to leave the property. There are now select dog-friendly rooms available at our 200 Main property. A handy link is found in the footer of this page.

We follow the ADA guidelines described in the ADA 2010 Revised Requirements: Service Animals.

Yes, our private laundry is happy to serve our hotel guests. Look for a form in your room with instructions.

We do not offer any discounts, but we do have a variety of special packages, including seasonal specials.

Yes, we have two outdoor heated mineral pools which are open seasonally.

Old Edwards features two outdoor heated salt-water mineral pools with grotto whirlpools and poolside food and beverage service. Towels are provided for guest convenience. An additional outdoor heated mineral pool is located at Old Edwards Club—a ten-minute drive east on Highway 64, toward Cashiers.

Yes, there are two poolside year-round hot tubs. While they are open for use at any time, quiet hours are from 10 pm - 7 am. No glass or smoking is allowed in the hot tubs.

Old Edwards Inn encompasses several acres of downtown Highlands. For your convenience, we have two lobbies where front desk agents wait to greet you warmly.

• Guests staying in the Historic Inn building, Spa Suites, Hickory Cottage rooms, Whiteside and Blue Valley Cottage rooms, Terrace on Main, Piermont, Hutchinson or Fairview House check in at the Historic Inn located at 445 Main Street.
• Guests staying in The Lodge and Falls Cottages please check in at The Lodge reception area located at 450 Spring Street.
• All guests arriving after 11:00 p.m. should check in at the Historic Inn.

No, complimentary valet parking and self parking are available.

No, Old Edwards does not provide shuttle service to or from the airports, but with 24-hour advance notice, the concierge can make arrangements for transportation to and from the Atlanta, Asheville, and Greenville/Spartanburg airports. Local transportation can also be arranged. Dial 0 for more information.

No, you will not be charged any resort fees. Parking, Wi-Fi, pool loungers, and towels are included as part of your overnight stay.

Highlands Recreation Park, located just blocks from Main Street in Highlands, offers year-round indoor swimming and fitness. Show your room key to the attendant for complimentary admission to the pool and fitness area. Check online at highlandsnc.org/recreation-pool for hours of operation and classes (additional fee for classes). In the winter months pick up a pool bag with towels, body wash, and shampoo from the Front Desk of the Inn or Lodge.

Wi-Fi at Old Edwards is complimentary and is accessible in the guest rooms and in all public areas of the hotel.

Yes, all three of our hotels have EnviroSpark electric vehicle charging stations. The charging rate is $3 per hour. Download the app and get started.

No, the hotel does not have a dedicated daycare for guests but we do have a list of local babysitters available from the concierge.

Yes, Old Edwards has an award-winning European-style spa. View the menu of services or book online.

As a holistic mountain resort with a focus on organic culinary and spa programs, Old Edwards Inn and Spa has sustainable and energy-efficient operations throughout the property. Please visit our sustainable luxury page for details.

Yes, Old Edwards has a nail salon open to the public. View the menu of services or book online.

Yes, learn more about our golf club and fitness membership options here.

Yes, learn more about our real estate and membership options here.

Come celebrate with Old Edwards and become part of our traditions from November through New Year's Day. Please view the holiday celebrations page for details.

Old Edwards has seven restaurants and eight bars on-site and surrounding the hotel offering farm-fresh fare, authentic Neapolitan pizza, local foods, and specialty cocktails with a relaxed ambiance.

Reservations are not required for any restaurants at the hotel, however, they are strongly recommended for dinner at Madison's Restaurant.

The Wine Garden is open daily for lunch, light fare, dinner, and bar service and offers lush surroundings, market umbrellas, and a patio-side waterfall. The Rooftop Terrace is open for lunch, light fare, and bar service Thursday through Saturday overlooking Fourth and Main Street corners in an open-air setting. Four65 Woodfire Bistro + Bar is open for lunch, dinner, and bar service with limited outdoor seating on the Terrazza.

We serve a farm-fresh breakfast at Madison's Restaurant daily from 7-10 am for hotel guests only.

We have printed brochures about the area located at our front desks, and our staff members are happy to give personal recommendations as well. Here is a link to a digital version of one of the favorite brochures to help you plan activities during your stay.

ATMs are located close by for First Citizens, Regions, Entegra, Wells Fargo, and Bank of America. The concierge will be happy to direct you to these locations.

The Town of Highlands offers a variety of seasonal civic and cultural events. For information and event schedules, please contact the Highlands Chamber of Commerce at 828-526-5841, stop by the Visitor’s Center at 108 Main Street, or click the button below.

The Highlands-Cashiers Plateau offers a variety of outdoor activities, including golf, hiking, whitewater rafting, horseback riding, fly-fishing, canoeing, zip lining, tubing, an alpine coaster, gem-mining, scenic drives, and overlooks. Tennis courts are available at The Farm and Old Edwards Club. For a more complete listing, see our brochure

Yes, located at the beautiful Kelsey-Hutchinson Founders Park, the Highlands Ice Rink is a Rockwellesque spot to enjoy this classic winter activity. View the seasonal schedule.

Enjoy live music throughout the year on Friday and Saturday nights in Hummingbird Lounge (open to the public) and Art’s at the Lodge or Hickory Pool (for hotel guests and members only). Check the weekend signs on-property or In and Around for specific times.

The Highlands Biological Station, just a 10-minute walk from downtown Highlands has six main trails and two small connecting ones, a large pond, 12 acres of native botanical plants, natural history exhibits, and live animals in the nature center.

Few shopping destinations reward you with a stunning setting and a distinctive collection of boutiques filled with finds and fashions from hip to high-end, but Highlands has something for everyone. Old Edwards has two on-site shopping options, Acorns and The Spa Boutique. A short 10-minute drive towards Cashiers is The Golf Shop at Old Edwards Club (open to members and hotel guests only).

Highlands hosts annual arts, music and food festivals. Most notable are Highlands Food and Wine Festival, Bear Shadow Festival and the Highlands Art and Craft Show.