Old Edwards Inn and Spa
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Meet the Rooms Team at Old Edwards Inn and Spa

Old Edwards Inn and Spa offers luxury in a European style resort within the mountain retreat of downtown Highlands, NC. Each member of our team strives to create personalized service for a lasting guest experience.
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Jack Austin

Jack Austin

General Manager

General Manager of Old Edwards Inn and Spa, Jack Austin, has been with the company for over seven years now, having joined as the Assistant Rooms Director in 2010. His résumé lists some of the South's finest boutique hotels and resorts, including The Lodge on Little St. Simons Island, The Cloister at Sea Island, and The Gastonian in Savannah. Just prior to joining Old Edwards, Jack was Guest Services Director at The Greystone Inn on Lake Toxaway. Jack originally hails from Monroe, North Carolina, and is a proud Wake Forest University alum. Jack looks forward to continuing the expansion of the Old Edwards Inn and Spa, along with the Highlands community, through the creativity and leadership that has served him so well in years past.

Karen Rodgers

Karen Rodgers

Assistant General Manager
Karen Rodgers has worked in hospitality since high school, and for more than 25 years since majoring in travel and tourism in college. She has worked at various five star and five diamond properties including The Phoenician in Scottsdale, Arizona and also Sea Island Resort in Georgia where she was as the Director of Housekeeping for four and a half years. In 2008, Karen joined Old Edwards as the Director of Rooms. During her time here, she has helped open the Falls Cottages, Piermont Cottage, Hutchinson House, 200 Main and Half-Mile Farm.
Robert Mickey

Daniel Smith

Director of Rooms

A local resident, Daniel grew up in Franklin and got his start in hospitality right here at Old Edwards Inn.   In 2014, Daniel left for an opportunity to manage the front desk and room service departments for the W Hotel Seattle.  After some time on the cooler west coast, Daniel relocated to Kiawah Island, where he served as the Guest Services Manager for South Carolina's only five star/five diamond resort—the luxurious Sanctuary Hotel.  But the beautiful beaches were no match for the call of the North Carolina mountains and Daniel re-joined the team at Old Edwards Inn and Spa in 2018.  Daniel not only brings his creative problem-solving experience to Old Edwards, but also a deep, intimate knowledge of the area. This familiarity is especially appreciated by guests who wish to make the most of their time while visiting the Highlands-Cashiers Plateau. Daniel enjoys playing the guitar and spending time with his wife, Chandler, along with friends and family.

Elizabeth Gantt

Ashley Booton

Rooms Manager
Ashley Booton is known for her keen attention to details and problem-solving ability. Her commitment and desire to provide the ultimate customer experience is marked through her staff training skills and her desire to provide an exceptional customer experience. Ashley believes a world class hotel staff must perform harmoniously to ensure the best experience and she conducts our staff members to accomplish that goal. 
Devon Allio

Devon Allio

Assistant Rooms Director

Devon is naturally accommodating.  He joined the Old Edwards team in August 2018 after relocating to Highlands with his wife and daughter.  They all enjoy the fresh air, clean water and abundant natural beauty of the area. Devon has over 15 years in the hospitality industry, including five diamond service experience and three years teaching hotel management in Vancouver, British Columbia. He has earned several certifications along the way, but his greatest satisfaction is found in serving guests and developing team skills.  He tries to understand a guest's reason for traveling and how he can help make their visit the very best experience it can be.  He is also a keen observer of his staff and hopes to help them clarify their reasons for choosing hospitality as a career.  Regardless, he feels that making meaningful connections is the key to success.   

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