General Manager of Old Edwards Inn and Spa, Jack Austin, has been with the company for over seven years now, having joined as the Assistant Rooms Director in 2010. His résumé lists some of the South's finest boutique hotels and resorts, including The Lodge on Little St. Simons Island, The Cloister at Sea Island, and The Gastonian in Savannah. Just prior to joining Old Edwards, Jack was Guest Services Director at The Greystone Inn on Lake Toxaway. Jack originally hails from Monroe, North Carolina, and is a proud Wake Forest University alum. Jack looks forward to continuing the expansion of the Old Edwards Inn and Spa, along with the Highlands community, through the creativity and leadership that has served him so well in years past.
A local resident, Daniel grew up in Franklin and got his start in hospitality right here at Old Edwards Inn. In 2014, Daniel left for an opportunity to manage the front desk and room service departments for the W Hotel Seattle. After some time on the cooler west coast, Daniel relocated to Kiawah Island, where he served as the Guest Services Manager for South Carolina's only five star/five diamond resort—the luxurious Sanctuary Hotel. But the beautiful beaches were no match for the call of the North Carolina mountains and Daniel re-joined the team at Old Edwards Inn and Spa in 2018. Daniel not only brings his creative problem-solving experience to Old Edwards, but also a deep, intimate knowledge of the area. This familiarity is especially appreciated by guests who wish to make the most of their time while visiting the Highlands-Cashiers Plateau. Daniel enjoys playing the guitar and spending time with his wife, Chandler, along with friends and family.
Devon is naturally accommodating. He joined the Old Edwards team in August 2018 after relocating to Highlands with his wife and daughter. They all enjoy the fresh air, clean water and abundant natural beauty of the area. Devon has over 15 years in the hospitality industry, including five diamond service experience and three years teaching hotel management in Vancouver, British Columbia. He has earned several certifications along the way, but his greatest satisfaction is found in serving guests and developing team skills. He tries to understand a guest's reason for traveling and how he can help make their visit the very best experience it can be. He is also a keen observer of his staff and hopes to help them clarify their reasons for choosing hospitality as a career. Regardless, he feels that making meaningful connections is the key to success.