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Learn More With These Helpful Highlands, NC hotel Reviews

Unforgettable experiences result in unforgettable reviews, and we are proud of the collection of thoughtful comments we've received from past guests. If you are considering a visit to our luxurious retreat in the heart of the Blue Ridge mountains, we invite you to peruse the reviews here.
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  Guest   •   November 16, 2018

Excellent service at an over the top inn...

Our close friends had recommended we visit the inn. From the moment we entered, we were greeted by the top notch staff. We actually attempted to check in at the wrong place (thanks GPS) as the inn has multiple locations where you can stay on property. The staff politely pointed us in the right direction and called ahead to let them know we had arrived and were on our way. We stayed in the historic inn in a deluxe room which was small compared to some of the other rooms available at the various properties. However, it was a perfect fit for us. The heated bathroom floors are a nice touch. The Spa was amazing and we had a fantastic meal at Madison's. I cannot say enough about the staff as it is obvious customer service is taken seriously by everyone. I would highly recommend the inn and we will be returning
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  Guest   •   November 14, 2018

Early Oct

Excellent stay and facilities. Food was good & overall the staff was very attentive. Occasional lapses in service within Madison's but did not take away from the overall good impression - foreign staff language issues & order/billing mistake
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  Guest   •   November 13, 2018

Relaxing Fall Getaway

We thoroughly enjoyed a relaxing fall getaway from Atlanta to the Old Edwards Inn and Spa in Highlands, NC. We received exceptional service and hospitality throughout our stay. The complimentary champagne at check in was a nice touch. Our room was cozy and our evening dinner reservation at Madison's was fabulous. What a wonderful gem in the middle of a beautiful area. We are looking forward to a return visit in the near future
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  Guest   •   November 13, 2018

Great long weekend

My wife and I stayed for the long fall weekend, which was the perfect amount of time to enjoy all of old Edwards amenities and see downtown highlands. Overall a great stay and we would come back. Check-in: we stayed in a falls cottage, so check in is in a separate building for the falls cottages and lodge. Small issue here as the only available staff member was occupied answering the phone, working out hotel and dinner reservations for outside future guests when we arrived. We waited 15-20 mins. Not a huge deal, but typically a 5-star hotel has plenty of associates in the lobby to assist with arriving guests. Room: We had a suite in the falls cottages, which was excellent. One of the few hotel rooms I've been impressed by over my lifetime. Well furnished, very spacious. The bathroom was large, big shower, separate tub. Fireplace in the living area turned on with the flip of a switch. Even a well furnished balcony. Again, very impressive. Room was clean and well serviced throughout the weekend. Spa: We visited the spa 2 days in a row, the second day was "unplanned," but we had such a great experience on the 1st day we returned. Great amenities in the locker rooms. Very well furnished, comfortable co-Ed relaxation area. We could have spent hours here. Our services and the attendants provided top-rate service. One of the best spa experiences of our lives. Recommend including this as part of your trip. We ate at other restaurants around town as Madison's (hotel restaurant) was fully booked. We recommend exploring the restaurants and shopping, which are literally right outside the front door of Old Edwards
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  Guest   •   November 13, 2018

Great and caring employees

We got there late, it was raining and cold. I could not find our room. I ran into a very pleasant employee named Ashley. She could have just directed me to the room, but instead, she walked in the cold and rain and took me to the room. Then she asked if I needed help with the luggage and I said it would probably take too long to get someone here, she smiled and said she would do it. Of course I could not accept that offer, but I was truly impressed. Best place to stay in the world
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