Spa Etiquette

Unplug or Silence
To keep our spa serene for yourself and others, please silence any technical devices that you have with you while enjoying all areas of The Spa.

Assistance with Making an Appointment
A Spa Concierge will coordinate a spa and salon experience specifically for your needs.

Customer Requests
You may request a specific gender Massage Therapist while booking an appointment. We cannot guarantee that we will have your request available at all times. All Spa employees are trained to respect the privacy of our guests and to create a comfortable, relaxing environment for all.

Shaving
Shaving is not recommended before a Body Treatment or Men’s Facial. If you choose to shave, please shave at least four hours prior to your service.

Health Problems and Comfort Level
Please notify our Spa Concierge before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare our staff far in advance to provide the best possible spa treatment or therapy for you. When receiving your treatment, the Technician will address your needs based on your personal assessment. They will speak to you about the pressure, products, and sequence of service they are providing. You may also communicate to us how you are feeling during your service, and if there is anything specific you would like us to address, please inform the Technician.

What to Wear During a Treatment
It is recommended during a Body Treatment or Massage that treatments are enjoyed without clothing although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We request that all guests shower prior to arrival. We will provide robes and slippers for your convenience.

Guest Timeliness
We ask that you arrive 30 minutes prior to your scheduled appointment time. Arriving late will possibly interfere with your treatment, making it not as effective or therapeutic for you. All appointments will end at their scheduled time so that the next guest will not be delayed. Treatment times are not extended based on late arrivals.

Spa Payment Inquiries
If you have posted a credit card to your room, this will allow you to charge services to your room. We accept all major credit cards, cash and gift cards purchased through the hotel. Gift cards can be purchased at the Spa Concierge desk.

Gratuity Policy
For your convenience a gratuity of 20% will be added automatically . Additional gratuities are appreciated but not expected.

Cancellation Policy
Please notify the Spa 24 hours prior to your appointment time if you need to cancel or reschedule. If we do not receive a call, you will be charged 100% full payment for services not canceled in the time allotted. Services and prices are subject to change. A credit card is required at the time of booking.
Services and prices are subject to change.
  • Spa Retreat Package
    January 1 to December 31
    Find out why The Spa at Old Edwards has become a destination unto itself.
    Spa Retreat Package
  • Seasonal Spa Treaments
    Seasonal Spa Treaments
  • Ultimate Girls Spa Getaway Package
    January 1 to December 31
    Get in some girl time while enjoying all the exceptional amenities for which Old Edwards Inn is known.
    Ultimate Girls Spa Getaway Package
  • Slip Away and Save Package
    January 2 to April 30
    Slip Away and Save Package
  • Join us for Mother's Day
    May 11, 2014
    Join us for Mother's Day
Call us Today at 866-526-8008
445 Main St. Highlands, NC 28741